I was made redundant from my previous employer after 15 years and this gave me the push to try something a bit different. I applied for the position of counter assistant in Ipswich and came out of the interview with a job offer for a manager’s role in Melton. I joined the company in August 2012 and have not looked back!
After being in Melton for a while the branch went through a complete refit, this became the best in-store presentation winner for Farrow and Ball in 2015. A short while after this I was given the chance to run 2 stores…Ipswich and Melton. This proved to be very successful. This branch also went through a refit whilst I was there and has gone from strength to strength. My role then progressed to a cluster manager where I picked up another branch taking me to managing 3 branches. Since October 2016 I have worked in the role of area manager (first in Kent Blaxill!)
I had previously worked for a family run company and liked the way the company seemed to work. Their staff all seemed happy and were long serving. The training and development package was key as I knew what my career goal was and I knew that they were a company that could help me achieve this.
I love a challenge and knew I had something I could offer the trade industry.
I have a very good manager who has always supported me and knows what my career goals are. He understands my passion for the business and allows me to manage and take ownership of my branches/ teams to get the results the business expects. The Company has listened to ideas I have had and worked with me to make them happen. I have a very good development plan in place so I know what I need to do to improve my weaknesses and continue developing my strength’s. I have good working relationships with others in the business who have helped me gain further experience in areas I am not very strong in.
My current role is area manager for Kent Blaxill. This is a new role to the business which can consist of looking after up to 10 branches. I love a challenge and my absolute passion is customer service and working with people to develop these skills. I believe you should love your work and making it fun is very important.
This role will involve me working closely with the teams to grow the business and increase the profits, it will mean working closely with the people to develop them, listen to their needs and create a much better working atmosphere. Customer service is key to any business and in order to offer our customers what they deserve we need to have the right people …the right HAPPY people! So far we have developed staff from within the Company for the new branch managers roles in Ipswich and Sudbury and also a supervisor in Ipswich. We have also got many on development plans and training in NVQ’s.
With the growth of the business we should also see more new branches which I look forward to being involved in.
My passion is customer service and developing people -I love Working with people, building great relationships with our customers and giving them the best customer experience when they come into any of our branches. I love to see a happy working team, there is nothing better than walking into the branches and the atmosphere is buzzing…smiley happy customers smiley happy staff. Being number one in customers service, The development of people and growing the business is the goal. I will give it 110% to ensure this happens :)